Comments on: Common Etiquette

By: macbros

macbros — Thu, 12 Nov 2009 12:22:19 +0000

@veronica: 99.99% of the time there is a long hold time is because people don’t, can’t, or don’t want to do things for themselves through the IVR, or just want somebody to hold their hand. Wasting time and holding up the lines.

The other .01% is when something major happens and knocks out the service resulting in all the customers all calling in to ask, “WTF happened?” Which in itself is stupid to do also because it’s not like the company doesn’t already know and has people working on it already.

I agree patience is needed when A customer calls in and gets the IVR. If they did there wouldn’t be that much of a hold time to talk to a rep.

By: veronica

veronica — Thu, 12 Nov 2009 06:40:19 +0000

When we call the customer service, patience is more needed. Major multinational companies have upgraded their automated system, for some queries we may get an answer from it. Hence there is no need of waiting on long hold to talk to a rep.

By: macbros

macbros — Wed, 11 Nov 2009 18:46:54 +0000

@Thomas: A fellow Peon I take it? LOL

Please do. The more that read this the better! Then OUR jobs will be pleasant and tolerable. Customers will benefit from it too.

By: Thomas

Thomas — Wed, 11 Nov 2009 17:56:55 +0000

A-fucking-men!!! I’m going to start referring my callers to this post.

By: macbros

macbros — Sun, 01 Nov 2009 15:57:19 +0000

Thanks Teeni

By: teeni

teeni — Sun, 01 Nov 2009 14:54:36 +0000

SSDD=Same Stuff (or Same Shit if you don’t mind the cursing), Different Day
teeni´s last blog ..No Shortage of Flu Shots Here!!!!

By: macbros

macbros — Sun, 01 Nov 2009 14:14:23 +0000

SSDD?

By: MrCorey

MrCorey — Sun, 01 Nov 2009 00:42:34 +0000

I don’t see why anyone would ever think that a contact center employee would ever want to go to the effort of screwing them over. I mean, c’mon. Its SSDD and most of us would rather just have a minute’s break between the breakneck back to back calls to collect ourselves.
MrCorey´s last blog ..Install additional Linux distros without reinstalling GRUB

By: macbros

macbros — Fri, 30 Oct 2009 15:55:13 +0000

@teeni: It’s weird now that after I wrote this I want to refer the assholes that call me to this post.

Every time some jackass calls me and mouths off I think of this post and say to myself, “Obviously you haven’t read my website have you? You Jackass!”

I don’t know why people think we sit there all day just itching to get into an argument.

These augments only start when a customer calls in and doesn’t get what they want. They get pissed when they are told they’re wrong.

By: teeni

teeni — Fri, 30 Oct 2009 03:27:35 +0000

This is actually a great list. People need to remember to be civil to each other and that it most likely is not the person who answers the phone line that caused their problems so it isn’t right to abuse them. (Well, you know, except for the ones that actually LIKE that kind of thing, LOL)!
teeni´s last blog ..SURPRISE – Things We Long Suspected May Not Be Good For Us Really Are NOT Good For Us!