Comments on: Don`t do anything unless he calls in. http://www.macbrosplace.com/dont-do-anything-unless-he-calls-in/ Everybody's Entitled To My Opinion Fri, 19 Mar 2010 15:55:38 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Another Opinion Among Many » Does your ISP suck too? http://www.macbrosplace.com/dont-do-anything-unless-he-calls-in/comment-page-1/#comment-3385 Another Opinion Among Many » Does your ISP suck too? Fri, 18 Aug 2006 01:29:58 +0000 http://www.macbrosplace.com/?p=1439#comment-3385 [...] Macbros is having a hard time with page loads. Loading his site, especially, has been slow or incomplete, and the tech support that Rogers provides is abysmal. The CSR’s role is to receive a call and dispatch it on a low minute average. The last time I did tech support, we were supposed to average 400 seconds per call. Most customers were (and still are) newbies to the internet. They get 6-1/2 minutes. [...] [...] Macbros is having a hard time with page loads. Loading his site, especially, has been slow or incomplete, and the tech support that Rogers provides is abysmal. The CSR’s role is to receive a call and dispatch it on a low minute average. The last time I did tech support, we were supposed to average 400 seconds per call. Most customers were (and still are) newbies to the internet. They get 6-1/2 minutes. [...]

]]> By: Patrick http://www.macbrosplace.com/dont-do-anything-unless-he-calls-in/comment-page-1/#comment-3384 Patrick Fri, 18 Aug 2006 01:20:10 +0000 http://www.macbrosplace.com/?p=1439#comment-3384 Canned responses. The only thing worse than spouting them is writing them. Management hell. Canned responses. The only thing worse than spouting them is writing them. Management hell.

]]> By: MacBros http://www.macbrosplace.com/dont-do-anything-unless-he-calls-in/comment-page-1/#comment-3383 MacBros Thu, 17 Aug 2006 23:29:55 +0000 http://www.macbrosplace.com/?p=1439#comment-3383 Sorry to hear about your luck. Sims 2 is very addictive.@-) I just wasted an entire day playing it. I stoped because I'm hungry. LOL #-o Sorry to hear about your luck.
Sims 2 is very addictive.@-) I just wasted an entire day playing it. I stoped because I’m hungry. LOL
#-o

]]> By: DragonLady http://www.macbrosplace.com/dont-do-anything-unless-he-calls-in/comment-page-1/#comment-3382 DragonLady Thu, 17 Aug 2006 23:21:57 +0000 http://www.macbrosplace.com/?p=1439#comment-3382 Good point about the latency cluelessness. Yep, Tier 1 is Tier 1. I would love to be able to drop $200 for a video card so I can play KOTR when I'm not in school. Alas, though, I have to drop $250-300 for a lawyer for that damn speeding ticket. :-w Got my court date in the mail today. :-ss Good point about the latency cluelessness. Yep, Tier 1 is Tier 1. I would love to be able to drop $200 for a video card so I can play KOTR when I’m not in school. Alas, though, I have to drop $250-300 for a lawyer for that damn speeding ticket. :-w Got my court date in the mail today. :-ss

]]> By: MacBros http://www.macbrosplace.com/dont-do-anything-unless-he-calls-in/comment-page-1/#comment-3381 MacBros Thu, 17 Aug 2006 21:33:21 +0000 http://www.macbrosplace.com/?p=1439#comment-3381 Actually everything's working fine now. Liek I said, in the post. As soon as I <i>Hung Up</i>, it was all good. As far as the timeing out goes. I had to reboot a couple of times. I'm playing Sims 2 and with this crappy Onboard Video card, it keeps crashing. Got $200 so I can get a good one?:d Actually everything’s working fine now. Liek I said, in the post. As soon as I Hung Up, it was all good.

As far as the timeing out goes. I had to reboot a couple of times.

I’m playing Sims 2 and with this crappy Onboard Video card, it keeps crashing.
Got $200 so I can get a good one?:d

]]> By: MrCorey http://www.macbrosplace.com/dont-do-anything-unless-he-calls-in/comment-page-1/#comment-3380 MrCorey Thu, 17 Aug 2006 20:43:30 +0000 http://www.macbrosplace.com/?p=1439#comment-3380 Oh, and your page timed out on my first attempt to post a comment. Maybe its not fixed. Sucks on the same ISP, about 20 minutes drive away. Sucks! Oh, and your page timed out on my first attempt to post a comment. Maybe its not fixed. Sucks on the same ISP, about 20 minutes drive away. Sucks!

]]> By: MrCorey http://www.macbrosplace.com/dont-do-anything-unless-he-calls-in/comment-page-1/#comment-3379 MrCorey Thu, 17 Aug 2006 20:42:17 +0000 http://www.macbrosplace.com/?p=1439#comment-3379 Remember that your ISP had some of its tech support with the company that you work for, as did another big cable ISP (someone mentioned it on Diane's post at her blog). So, you know that they have a manual to follow and you also know that if they don't follow the steps, they'll get coached. They're not allowed to think, remember - just follow the steps. Aside from that, I've noticed that Firefox 1.5 has been a bit slow lately. However, the 2.0 beta (which is rock solid, BTW - even with plugins that aren't "ready" for it) is like a rocket in comparison, as is the nightly (I don't expect anyone to use that). So, he might have had a point. I'm wondering if he refreshed your IP address. A lot of us have been assigned to the 74.x.x.x range just lately and its been a bit slower because of it (as in 1/2 the rated speed - but their speed test is the law). Remember, too, that there's seriously heavy traffic shaping going on recently, thanks to the nice invention by Ellacoya networks (bought by Cisco) in the shape of the <a href="http://www.p-cube.com/indexold.shtml" rel="nofollow">P-Cube</a>. Who knows, eh? Its a shame that your ISP is the merely lesser of the two evils in the area. Remember that your ISP had some of its tech support with the company that you work for, as did another big cable ISP (someone mentioned it on Diane’s post at her blog). So, you know that they have a manual to follow and you also know that if they don’t follow the steps, they’ll get coached. They’re not allowed to think, remember – just follow the steps.

Aside from that, I’ve noticed that Firefox 1.5 has been a bit slow lately. However, the 2.0 beta (which is rock solid, BTW – even with plugins that aren’t “ready” for it) is like a rocket in comparison, as is the nightly (I don’t expect anyone to use that). So, he might have had a point.

I’m wondering if he refreshed your IP address. A lot of us have been assigned to the 74.x.x.x range just lately and its been a bit slower because of it (as in 1/2 the rated speed – but their speed test is the law). Remember, too, that there’s seriously heavy traffic shaping going on recently, thanks to the nice invention by Ellacoya networks (bought by Cisco) in the shape of the P-Cube. Who knows, eh?

Its a shame that your ISP is the merely lesser of the two evils in the area.

]]> By: MacBros http://www.macbrosplace.com/dont-do-anything-unless-he-calls-in/comment-page-1/#comment-3378 MacBros Thu, 17 Aug 2006 20:10:14 +0000 http://www.macbrosplace.com/?p=1439#comment-3378 Oh this guy was a Tier 1 fella. I threw him off when I said latency. But you're right, I don't think they have anything but a troubleshooting guide to go by. He started off by saying, unplug the modem and I stopped him there and told him I already did that and all the other monkey work. I just thought it was strange that just right after the call, everything started working perfectly again. I never did anything?? :-? Oh this guy was a Tier 1 fella. I threw him off when I said latency.

But you’re right, I don’t think they have anything but a troubleshooting guide to go by. He started off by saying, unplug the modem and I stopped him there and told him I already did that and all the other monkey work.

I just thought it was strange that just right after the call, everything started working perfectly again. I never did anything?? :-?

]]> By: DragonLady http://www.macbrosplace.com/dont-do-anything-unless-he-calls-in/comment-page-1/#comment-3377 DragonLady Thu, 17 Aug 2006 19:32:23 +0000 http://www.macbrosplace.com/?p=1439#comment-3377 I don't know how "corporate" help desks are, but I know we don't let our help desk personnel do much of anything beyond unlocking accounts and resetting passwords. So, on that note, I just can't see a Tier 1 guy having access to a real fix. Then again, maybe the corporate world actually hires help desk personnel with a clue. Oh, wait, just remembered <a href="http://www.dianesstuff.com/?p=702" rel="nofollow">Diane's issue</a>. I don’t know how “corporate” help desks are, but I know we don’t let our help desk personnel do much of anything beyond unlocking accounts and resetting passwords. So, on that note, I just can’t see a Tier 1 guy having access to a real fix. Then again, maybe the corporate world actually hires help desk personnel with a clue. Oh, wait, just remembered Diane’s issue.

]]> By: MacBros’ Place - Everybody’s Entitled To My Opinion http://www.macbrosplace.com/dont-do-anything-unless-he-calls-in/comment-page-1/#comment-9158 MacBros’ Place - Everybody’s Entitled To My Opinion Wed, 30 Nov -0001 00:00:00 +0000 http://www.macbrosplace.com/?p=1439#comment-9158 <!--%kramer-pre%-->macbrosplace.com is proudly powered by WordPressEntries (RSS)<!--%kramer-post%--> macbrosplace.com is proudly powered by WordPressEntries (RSS)

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