Lazy Monitor Repair People!
Wednesday, July 16, 2008 19:42 | 197 views
Well, you know what??
It’s been way to long as far as waiting to get my monitor back so, I decided to give Phillips a call to find out what the fuck is going on.
So, I call em’ up and the fella asks me for the RMA number and I give the number to him.
3-4 minutes go by afterward with nothing but silence on the line. I spoke into the phone a couple of times saying, “Hello?” and, “Are you still there?” with no reply up until about the 6th time of repeating it and I got a, “Yea….I didn’t forget about you………”
More silence.
Then the guy came back on and said. That he sees when I called in and received the RMA number, and I told him that I shipped it out the following day. He then confirmed that it arrived and that it was still in the test area.
In other words. Nobody is fucking looking at it!
I was told it would take 3-4 days to repair and it would be shipped back right away. And he assured me that was right and it should have been looked at a long time ago.
It’s been well over a week now that they have had the damn thing in their possession, and they didn’t do fuck all!
I’m so pissed off right now! Grr! 
Then the fella said that he would put a rush on it and apologized for the delay. He also said it would probably be another day before that would happen though.
I can’t believe this shit! It’s a damn good thing I called to find out what the hell was going on with my monitor! Who know just how much crap would have been piled up on top of it if I didn’t?
The guy on the phone said that I would receive an e-mail with the tracking number when it is shipped back to me. I’m telling you, if I don’t get that e-mail on Monday, I’ll be making another call!
Gaaaaa!!!!!!!
So. How was your day? 
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July 16th, 2008 at 10:21 pm
So frustrating for you. I was shocked with the poor customer service skills. Totally unacceptable to say, “yeah, i didn’t forget you”. I would have been giving him my talk on proper hold procedures….lol
July 17th, 2008 at 6:03 am
@Edna – I was thinking the same thing about the dead air in the call. LOL
July 17th, 2008 at 10:16 am
I always provide feedback to the reps when I call places, for example…Aliant. If they do not verify all my information I ask why they did not do it. If they use proper hold procedures I provide positive feedback. If the call was perfect I tell them that as well. Old habits die hard…lol
July 17th, 2008 at 2:29 pm
@Edna – I kinda figured you would.
July 18th, 2008 at 8:07 pm
Did you get it back yet? Did you? Did you? After working as a CSR for way to long, I am a huge fan of a good IVR. I, honestly, would rather take care of my requirements with the automated system, rather than a human, who’s only goal is to get me off the phone quickly, while satisfying the minimums for their “quality” scores – which are a joke, as you can meet the QA requirements without helping the customer one tiny bit.
July 18th, 2008 at 8:21 pm
@MtCorey @ Edna – Keep it yourselves!
July 19th, 2008 at 2:58 pm
Oop. Too late. You posted about it now. Cat’s out of the bag.