MacBros' Place |
Yay It`s Monday!
Posted by macbros | Under Television, Work | 83 views Monday Sep 25, 2006
Unfortunately, I won't be able to enjoy this nice sunny day at work.
Seems this stomach problem wants to keep me home today.
So I hope all the working people out there have a little bit of extra fun for me today.
THANKS!
THANKS!
Update: About to watch a movie on the Movie Channels and Rogers freggen' shut my Movie Channels off! So I just ended up sitting on the phone for 45 minutes listening to bumbling idiots try and tell me what happened when in fact they have no clue.
So I was on first with tech support, maybe there was a problem with the satellite feed or something and all they'll tell me is that they expect it to be back up later this afternoon. Nope, he actually asked me to unplug my Cable PVR Box, and as I said, "Just a second then, I'll have to reach *grunt* back *grunt* behind *huff* the ……"
"Oh, never mind, I actually just found out why the movie channels are down." the tech guy said.
"Oh?", I replied, hoping it was an easy fix.
"It seems they've been turned off due to none payment!" he says, as if to have unlocked the greatest secrets known to man, "Let me get you right on over o Accounts Management, I'm just going to need you to hold for a moment, OK?"
"Uh, OK?", I replied in a confused voice.
————– The line dropped ———
SOB! Fucker hung up on me!
So I called back, but asked for the billing department this time.
"Hi my name is Angela! Thank you for calling Rogers. Can I please have your Phone number beginning with area code?", this very loud voice screams into my ear.
"Uh, yea. Hi Angela, this is John MacDonald and my phone number is 506-449-****.", I said while stretching my jaw open trying to get that ringing sound out of my ear after being deafened by the loud introduction. You know that thing you do when you're ear gets plugged?
"OK, thanks! Now can I get your name, and mailing address please?", she continued to holler, and obviously not listening to what I say because I've already said my name when I said Hello to her and gave my number.
"I said my name is John MacDonald, Angela (letting her know I heard her name, but then realized, she ain't listening anyway) , and my address is 441 Mickey Mouse Ln. Oromocto.", I said while wiggling my baby finger in my ear trying to get it to stop ringing.
"Thanks, and your Postal Code, name of your first born, shoe size, a list of grocery items, and your next of kin?", she said, bombarding me with questions. Well not really, everything but the postal code wasn't said, but I was starting to feel interrogated.
"E2V 1E9. Is that everything?", I said while trying not to feel like I was under the 1st degree.
"Yes, thank you. Now, how can I help you today Mr McDowell?", was her answer to my question, and clearly not listening to me again. Who the Fuck is Mr McDowell? What the hell did she ask me all them questions for if she's not going to use them. If she had all that info in front of her to verify, then she would know by now what my real name is!
"Yea, I was just at your tech department trying to find out why my movie stations weren't coming in and they said it was because of non payment." I said, trying to make sure she hearing every word I say nice and clearly. "They were going to transfer me to you but they hung up on me, so I just called back to you since it's obviously a billing issue. Can you tell me what's going on?"
"Oh, they hung up on you? Well let me take a moment and go into your account, would you please hold?" she asks.
Not even a freggin' 'Sorry' for getting hung up on, and now she's putting me on hold to open my freggin' account ? What the hell were the freggin' 20 question on the beginning of the call for?
"OK, I'll hold.", I sighed.
….a few minutes go bye….
"Hello Sir!?", she hollered…again
"Yea.", I said backing away from the phone.
"Thank you for holding, I'm now in your account, and it's showing me that you have a balance of $0.00.", she said, as if to be another great puzzle solver in all the world, "Have I answered all your questions today?"
"No. As a matter of fact, you still haven't answered my first question." I said in disbelief, "Why aren't my movie stations on?"
"Oh……. (that empty helmet moment sets in) … OK, then. I'm going to place you back on hold and have a look into that for you, OK?", she asked.
"Ummm, uh, Yea I guess….", I said reluctantly.
…………..several minutes pass…………..
………….The line gets very quiet. They should get some type of hold music on their systems because if it weren't for my cellphone showing the call hasn't ended, I would have thought they hung up again.
"HELLO MISTER!!!!???", she hollered…..again.
"Yea, I'm here.", I said, but I was ready this time. I turned on the speakerphone.
"I'm not sure why your movie stations are off for non payment because I see a $0.00 balance here.", she said sheepishly, "I'll just go ahead and signal your PVR and it should be back up and running in about 5 – 10 minutes, OK?"
"Yea, OK, Thanks.", I said in total disbelief, "this isn't going to screw up any of my special discounts is it?"
I probably shouldn't have asked her that particular question.
"What sort of discounts?", she asked.
"Well, I called in there a couple of weeks ago, and was planning to get rid of all my movie stations and the PVR, but the girl I spoke to, probably your loyalty department, convinced me to keep them because she gave me a crap-load of discounts that I couldn't refuse." I replied, worried that she screwed it all up.
"Well let me see…Hmmmmmm…(followed by a long pause) Hmmmmmmm..", she hmmm'd to herself several times and said, "Oh you did get your discounts! There's like a $100.00 in credits here!"
"Ummm, no.", I said sternly, "That was my payment, and I'm supposed to be getting a discount on all my stuff for 12 months."
"Ohh. Well all I have to do is reset your PVR and your account will go back the way it was before the movie stations were turned off, OK?", she said trying to bail herself out of this sinking ship.
"Allright, I guess so.", at this point I just wanted off the phone with this person, who obviously didn't know what she's doing.
I'm expecting a nicely screwed up Rogers bill at the end of this month. At which point, I'll be removing a lot of services and not get conned into keeping them again.
Oh, and By the Way?
The movie stations still aren't back on yet! (5 – 10 minutes, my ass!)
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I’m having so much extra fun on your behalf! I’m staying an extra 45 minutes today and have volunteered an extra 1/2 hour a day for the rest of the week! Its THAT much fun!…or maybe I just need the cash
Idiots, they are.
I tried to post earlier today but the comment didn’t take from work. I clicked the submit button a second time and wordpress told me that I already commented. Its not here. Oh well.
I’ve been re-thinking my decision to give Rogers all my communications business over a screw up by Aliant. They haven’t really been that bad to me in comparison to the stunts that the overpriced Rogers can pull.
I just might eat it and go back to the other evil entity. At least they give you a bit of leeway.
The service is great as far as the product goes. It’s the crappy cold heartedness that they show to their customers.
Spam Karma must not like the server they run at work.
Anything with an invalid java header or anything posted from a shelled server will probably be caught.
I canned Askimet because it would waste SQL Loads on junk.
SK2 seems a bit more user friendly.
I’ll give you a 100% rank, just let me know when it happens again Corey.
As for trying to resubmit, WP has a timer and a double post thingy.
But Hey! Thanks for having that extra fun for me.
If I wasn’t on the phone for so long today, I would have been able to look up some info on Sueing work for Pain and Suffering. Last friday, came home sick again. Maybe they’ll try and fire me and I’ll be knocking on your door or something. LOL
Just remember when you apply, to mention that I referred you so that you can make me rich! Also, in case you’re serious, the online application is http://www.work4abs.com
And, are you sure that the service is good? I get erratic and crappy page loads on websites I visit. I get throttling on uploads when I file share. Their phone service is not any different than the POTS I had with Aliant, but the price is the same too. I just don’t know why I’m being charged $140/month for the services that I’m getting.
Corey, I was at that site, I'll pass on the current job post though. Thanks anyway.
As far as the service, I havent any problems. *Knocking on wood*
That’s probably a post for the current service company. They help with service calls for furnaces and air conditioners. The “sales mode” is answering the phone with a suggestive opening, like the McDonalds upsell, “Would you like fried with that?” You’ve been jinxed too much by the telcos we’ve worked for in the past, who care nothing for their customers, as opposed to caring nearly nothing.
You need wheels if you’re gonna live in OMO, though.
Hope you’re feeling better, OBL. Sorry I haven’t been around much. Work is crazy, and by the time I get home, my attention span for computer stuff is just about nil. I still go through the motions, though, of pulling up pages. Don’t necessarily read them…just pull them up…lol.
I’ve had to call so many different customer service places lately at work that I can soooooo relate to what you’re saying. I just love spinning my wheels.
Reminds me of the time my site was down for days, a guy with a VERY strong accent told me to go to this website and I said pardon because I didn’t understand him and he shouted, “oh my god, ipchicken, the food you eat, my god”
Very rude, shouting at me, well, hope you get your movies back